COMPLAINT PROCEDURE
If you feel you have been unfairly denied a request for reasonable modification, or have any other complaint, please submit your complaint:
IN WRITING TO:
Manager SCT Link
140 Enterprise Ct Ste B
Galt CA 95632-8163
Online forms are available for download at complaint form (PDF) or formulario de queja (PDF)
BY TELEPHONE:
8 a.m. to 5 p.m. Monday through Friday
(209) 745-3052 or (800) 338-8676
IN PERSON:
Please call (209) 745-3052 or (800) 338-8676 for an appointment
Manager SCT Link
140 Enterprise Ct Ste B
Galt CA 95632-8163
REQUIRED INFORMATION:
- Passenger's first and last name
- Passenger's address
- Passenger's telephone number
- Date of incident
- Route
- Time
- Location of incident
- Dispatcher's and/or Driver's name
- Bus number
- Description of events
IMPORTANT DETAILS
Complaints with incomplete information may result in delayed investigations and responses.
Within 3 days of receipt of your complaint, our office will call you, and a written acknowledgement of your complaint will be mailed to you. Your complaint will be investigated, and a written reply returned to you within 30 days of receipt of your complaint.