COMPLAINT PROCEDURE

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If you feel you have been unfairly denied a request for reasonable modification, or have any other complaint, please submit your complaint:

• In Writing to:

Manager SCT Link
140 Enterprise Ct Ste B
Galt CA 95632-8163
complaint form
formulario de queja

• By Telephone:

8 a.m. to 5 p.m. Monday through Friday
(209) 745-3052 or (800) 338-8676

• In Person:

Please call for an appointment
Manager SCT Link
140 Enterprise Ct Ste B
Galt CA 95632-8163

Required information:

• Passenger's first and last name
• Passenger's address
• Passenger's telephone number
• Date of incident
• Route
• Time
• Location of incident
• Dispatcher's and/or Driver's name
• Bus number
• Description of events

Complaints with incomplete information may result in delayed investigations and responses.

Within 3 days of receipt of your complaint our office will call you, and a written acknowledgement of your complaint will be mailed to you. Your complaint will be investigated, and a written reply returned to you within 30 days of receipt of your complaint.